Order Management
Centralize and automate your order lifecycle for maximum efficiency and customer satisfaction.
Seamless Order Processing, End-to-End
Kommerce Supply's Order Management System (OMS) provides a robust platform to manage all your orders from every sales channel in one place. Automate workflows, gain real-time visibility, and ensure accurate, timely fulfillment to keep your operations running smoothly and your customers happy.
Key Capabilities of Our Order Management System:
- Multi-Channel Integration: Connect seamlessly with e-commerce platforms (Shopify, WooCommerce, etc.), marketplaces (Amazon, eBay), and EDI.
- Centralized Order Hub: View and manage all orders, regardless of origin, from a single, intuitive dashboard.
- Automated Order Routing: Intelligently route orders to the optimal fulfillment center based on inventory, location, and cost.
- Real-Time Order Tracking: Provide customers and your team with up-to-the-minute status updates from order placement to delivery.
- Inventory Synchronization: Ensure accurate inventory levels are reflected across all sales channels to prevent overselling.
- Customizable Workflows: Tailor order processing rules, fraud checks, and exception handling to your specific business needs.
- Comprehensive Reporting & Analytics: Monitor key metrics like order volume, fulfillment times, and shipping costs to optimize performance.
The Order Management Lifecycle:
- 1 Order Aggregation: Orders from all sales channels are automatically imported into our OMS.
- 2 Validation & Processing: Orders are validated (fraud checks, address verification) and processed according to your rules.
- 3 Inventory Allocation: Inventory is reserved, and the order is routed to the best fulfillment location.
- 4 Fulfillment & Shipping: The order is picked, packed, and shipped. Tracking information is updated.
- 5 Post-Sale Communication: Automated shipping confirmations and delivery updates are sent to the customer.