Privacy Policy

Last Updated: May 14, 2025

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account and Profile Information: When you create an account, sign up for our services, or join our waitlist, we collect your name, email address, phone number, company name, and other business information.
• Order and Service Information: When you use our fulfillment services, we collect information about your products, inventory, orders, customers, shipping preferences, and other information necessary to provide our services.
• Communications: When you communicate with us via email, phone, or through our website, we collect information about your communication and any information you choose to provide.
• Payment Information: When you make payments to us, we collect payment information, which may include credit card details, bank account information, or other financial information required to process your payments.

1.2 Information We Collect Automatically

When you visit our website or use our online platform, we automatically collect certain information about your device and your interaction with our website, including:

• Device Information: We collect information about your device, including IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Information: We collect information about your interactions with our website, such as the pages you visit, the time you spend on those pages, the links you click, and other browsing actions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and preferences. For more information about our use of cookies, please see our Cookie Policy.

1.3 Information We Receive from Third Parties

We may receive information about you from third parties, including:

• Business Partners: We may receive information about you from our business partners, such as e-commerce platforms, shipping carriers, and payment processors.
• Service Providers: We may receive information from service providers who help us verify your identity, prevent fraud, or provide other services.
• Publicly Available Sources: We may collect information about you from publicly available sources, such as company websites, social media profiles, and business directories.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill orders, shipments, and returns
• Track inventory and manage warehousing operations
• Manage your account and provide customer support
• Communicate with you about our services, updates, and promotions
• Customize your experience and provide personalized services
• Analyze usage patterns and improve our website and services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights, privacy, safety, or property of Kommerce Supply, you, or others
• Comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Service Providers

We share information with service providers who perform services on our behalf, such as:

• Shipping and logistics providers
• Payment processors and financial institutions
• Data storage and cloud service providers
• Customer support and communication services
• Analytics and marketing services

3.2 With Your E-commerce Platform and Business Partners

We may share information with your e-commerce platform and other business partners to facilitate the fulfillment of orders, process returns, and provide our services.

3.3 For Legal Reasons

We may share information if we believe it is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Enforce our terms of service and other agreements
• Protect the rights, privacy, safety, or property of Kommerce Supply, you, or others
• Detect, prevent, or investigate fraud, security breaches, or other illegal activities

3.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

3.5 With Your Consent

We may share your information with third parties when you consent to such sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information, the purpose for which it is used, and legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your information:

6.1 Access and Update

You can access and update certain information about you through your account settings or by contacting us.

6.2 Data Subject Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your information
• Correct inaccurate or incomplete information
• Delete your information (subject to certain exceptions)
• Restrict or object to certain processing of your information
• Receive your information in a structured, commonly used, and machine-readable format
• Withdraw your consent at any time (where processing is based on consent)

6.3 Marketing Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications or by contacting us.

6.4 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. You can usually change your browser settings to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our website.

7. Third-Party Links and Services

Our website and services may contain links to third-party websites and services. This Privacy Policy does not apply to such third-party content or services, and we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of those third parties.

8. Children's Privacy

Our services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect information from children under these ages. If we learn that we have collected information from a child under these ages, we will take steps to delete such information.

9. International Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws in your country. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. If we make material changes, we will provide additional notice, such as sending you an email or displaying a notice on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Kommerce Supply
Email: privacy@kommercesupply.com